Brief description of the trip planned - My wife and I planned to visit the following places of Uttarakhand in the last two weeks of Sept 2019 - Haridwar,Rishikesh,Josimath,Badarinath,Bageswar,Alm ora,Mukteswar,Nainital and Jim Corbett. In most of these places temples are there. We explored for a suitable agency in the second week of Aug 2019 who will do this for as inclusive of MPAI at a budget which we can afford. Three agencies came forward .0ne we found that it is costly. So we decided not to pursue this agency. The other two agencies were close to our expectations .We chose to go with Client First Holidays operated by Niayti Bhat Jathaland her team.
Listed below are our comments with regards to some attributes of this travel agency.Ease of booking - We gave her the list of temples and some other attractions which we wanted to see in each place .Based on our itinerary Client First Holidays quoted the cost . It took around 10 days more for giving a final shape to the itinerary with mutual agreement and then a final price was quoted by the agency with MAPI .The price seemed to be ok for us and we agreed to do the trip. The list of hotels was given by the agency. The Client First Holidays was quick in responding to all our queries.
Customer service experience- Good service was provided by Client First Holidays while we did the trip.They were in touché with us regularly.
On ground support — Excellent .During our stay at Karnaprayag in Hotel Krishna palace we encountered an issue .The hotel management asked us to pay for the dinner and breakfast which we had there saying that our booking in the hotel was only for room And not having MAPI. When we called up Client First Holidays to tell about this it was resolved quickly.
Hotels- All hotels except the one booked at Karnaprayag were good .The Krishna palace hotel where we stayed at Karnaprayag was not good. No hot water in the bathroom. The bathroom hot water geyser switch control was with the hotel management .They always used to keep it switched off. The room was very small and without any windows. The restaurant was dirty and the service quality was simply very bad .The staff was also not good. No Wifi facility .We had forewarned our agent against booking in this hotel as we had seen bad reviews given about this hotel .Unfortunately it was not adhered to .Wish that Client First Holidays stops booking for its customers in this hotel. Jim Corbett safari trip- The agency had pre booked for an exclusive leep safari as requested for the morning
Jim Corbett safari trip- The agency had pre booked for an exclusive jeep safari as requested for the morning safari trip of 2. Oct 2019 with the condition that the safari driver will pick us up from the hotel .We reached Jim Corbett on the 1 st Oct afternoon. The safari jeep driver details were not given to us in advance .After repeated calls to Client First Holidays the details of jeep driver was whattsapped to us . The safari jeep driver never bothered to call us even once till the commencement of the safari trip. When we tried to reach the safari driver on 1. Oct we could not contact him. This created some anxiety to us. Ultimately the Safari driver came to hotel to pick us up .Here there is lot of scope for improvement on the part of Client First Holidays. The safari driver engaged must be asked to contact the customer atleast one day in advance to avoid the situation which we faced.
Car -We requested for a Toyota Etios sedan and it was provided.
Driver -Excellent driver was given .His name was Mr Kesar . He knew all the routes well and was was jovial , friendly and honest . He covered all the places as per itinerary. He kept the can neat and clean always .
Fulfillment of the itinerary — 95% fulfilled .The balance could not be covered due to loss of time in traffic jams. Follow up during the trip- Good
Overall satisfaction —Good .Would like to recommend this agency to others. Many thanks to Niayti Bhat Jathal and her team for having organized such a wonderful well planned & memorable trip. Our best wishes to Client First Holidays.Many thanks for recommending Niyati( Client First Holidays) for our Uttarakhand trip.We did the 12 days trip organised by her. We had a very memorable and pleasant trip.
Mr. Siva
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Package: Uttarakhand Tour